Conversations
Manage WhatsApp and API chat conversations in a project inbox. Open the message history, review handoff requests and reply as a teammate. Channels keep distinct identities and threads.
Platform
One workspace for support and follow-up.
Run AI support on WhatsApp and authenticated API chat with knowledge, permitted tools, tickets and your team.
Available today
Configure the parts your support process needs.
AI agents and knowledge
Set an agent’s instructions, model, memory, routing, tools, linked knowledge and customer access. Use uploaded documents and URLs as knowledge sources.
Learn more →Tickets and staffing
Track requests with configurable ticket definitions, status, priority, assignment and SLA policies. Workspace membership and project staffing have separate controls.
Flows and triggers
Build workflows, publish definitions and inspect runs. Configure WhatsApp, webhook and scheduled entry points for your process.
Learn more →Connect the systems you control
Customer-data APIs
Expose selected HTTPS endpoints to eligible agents. Bind customer-scoped requests to verified identity and choose which response fields are returned.
Learn more →MCP tools and outbound notifications
Link configured, approved MCP servers and select their tools. Database access depends on the server you provide. Slack supports outbound notifications; it is not an inbound chat channel.
Compare current capabilities with your requirements. Planned channels and integrations are listed separately on the roadmap.