Solutions
Support workflows for the paths that drive volume
Pre-built operational stacks for the queues most teams optimize first — support & booking, sales, and post-sale commerce. Delivered on the channels customers already use.
Customer Support & Booking
Always-on support and booking, in one queue
Order status, returns, scheduling, and product Q&A — handled in the same channel customers reached out on. Escalations surface to humans with full context.
Resolve in-channel, 24/7
Calendar-aware scheduling
Cost-to-serve drops as deflection scales
Approval gates on tier and risk
Sales & Lead Generation
Lead capture and qualification on the channel buyers reply to
Capture intent, qualify, route, and hand off to a rep with full context. The bot answers the boring questions; the rep gets the meeting.
Faster path from question to meeting
Concurrent conversations at peak
Qualification rules per source
Hand-off to humans with full context
E-commerce Automation
Discovery, cart, and post-sale — in the same thread
From product questions to checkout to delivery updates, the conversation stays in one place. No bouncing between an inbox, a help center, and an order tracker.
Discovery to checkout in-channel
Cart-aware re-engagement
Order status and updates
Conversion analytics by intent
Capabilities across every solution
Shared building blocks — the same primitives whether the queue is support, sales, or commerce.
AI-powered conversations
Grounded in your knowledge base
- Context awareness across the thread
- Sentiment-aware escalation
- Multi-language support
- KB-grounded answers
Customer engagement
Conversations that fit the customer
- Per-segment journeys
- Intent-aware routing
- Preference handling
- Engagement analytics
Smart scheduling
Calendar-aware booking and reminders
- Real-time availability
- Calendar integration
- Automated reminders
- Easy rescheduling
Commerce primitives
Discovery, cart, and post-sale
- Product catalog awareness
- Cart re-engagement
- Payment hand-off
- Order status updates
Lead capture
Qualify, route, hand off
- Qualification rules per source
- Scoring
- Nurture sequences
- CRM integration
Analytics and insights
Operational visibility, not vanity
- Resolution and deflection tracking
- Per-intent metrics
- Custom dashboards
- Cost-to-serve analysis
Pick the workflow you want to automate first.
Most teams start with one queue — support, sales, or commerce — and add the rest as the operating model proves out.