Free
Try Subport with a small team. No card required, no time limit.
$0
Forever free · 1 workspace
Included
- 2 team members
- 1 channel
- 1 AI agent · 50 auto-resolves / mo
- Shared inbox
- Community support
Pricing
Per workspace. Not per seat.
Four plans, priced per workspace. Add as many team members as you need — your bill doesn't grow with your headcount.
Pricing.
Per workspace, not per seat. AI resolves scale with what you use — no surprise bills, no per-ticket fee for human-handled work.
Starter
Small teams getting serious about support. Shared inbox, AI agents, multi-channel.
$49per workspace / month
Billed annually · $59 monthly · 1 workspace
Included
- Up to 10 team members
- 3 channels
- 3 AI agents · 500 auto-resolves / mo
- Shared inbox, macros, CSAT surveys
- Email support
Pro
Most teamsThe full workbench. Unlimited channels and AI agents, SLA policies, workflow automation.
$149per workspace / month
Billed annually · $179 monthly · 3,000 AI resolves / mo included
Everything in Starter, plus
- Unlimited team members and channels
- Unlimited AI agents · 3,000 resolves / mo
- SLA policies, routing rules, triggers
- Knowledge base · public and internal
- Custom macros, views, dashboards
- API access · 10k req/day
- Priority support · 8h response
Enterprise
For orgs with compliance needs, custom SLAs, and support volume that won't sit inside a price page.
Custom
Annual contract · volume-based AI resolves
Everything in Pro, plus
- SSO (SAML, OIDC) and SCIM provisioning
- Custom data residency (US, EU, APAC)
- Audit logs, HIPAA BAA, custom DPA
- 99.99% uptime SLA with credits
- Dedicated CSM and onboarding engineer
- Private AI inference · bring-your-own-model
- 24/7 phone and Slack Connect support
| Capability | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Workspace & team | ||||
| Team members | 2 | Up to 10 | Unlimited | Unlimited |
| Channels | 1 | 3 | Unlimited | Unlimited |
| Macros & canned responses | Yes | Yes | Yes | Yes |
| SLA policies | No | No | Yes | Yes · custom |
| Routing rules & triggers | No | Basic | Advanced | Advanced |
| AI & automation | ||||
| AI agents | 1 | 3 | Unlimited | Unlimited |
| AI resolves / month | 50 | 500 | 3,000 | Volume-based |
| Overage rate | — | $0.18 / resolve | $0.12 / resolve | Custom |
| Train on your knowledge base | No | Yes | Yes | Yes |
| Custom tools & function calls | No | No | Yes | Yes |
| Bring-your-own-model | No | No | No | Yes |
| Security & support | ||||
| SOC 2 Type II | Yes | Yes | Yes | Yes |
| SSO (SAML, OIDC) | No | No | Add-on | Yes |
| SCIM provisioning | No | No | No | Yes |
| HIPAA BAA | No | No | No | Yes |
| Response time | Community | 8h · email | 1h · 24/7 phone + Slack | |
| Uptime SLA | 99.9% | 99.9% | 99.95% | 99.99% with credits |
Extra AI resolves
Top up if you go over plan. No throttling, billed monthly in arrears.
$0.12 / resolve
SSO for Pro plan
SAML and OIDC. Included on Enterprise — not a tax on security for other plans.
$29 / workspace / mo
Voice channel
Inbound calls, call recording, AI transcripts. US and EU numbers included.
$39 / workspace / mo
Custom integration build
Our team builds the connector to your internal system. Scoped fixed-fee.
from $4,500
What counts as an AI resolve?
A ticket closed by an AI agent without a human touching it. Handoffs and escalations do not count.
What is a workspace?
A workspace is your team's shared environment in Subport — your inbox, agents, channels, and settings all live there. Pricing is per workspace, not per agent seat. Add as many team members as you need on Pro without watching a per-seat meter.
Why per workspace instead of per seat?
Per-seat pricing punishes you for growing your team. We price per workspace so the cost is predictable: you know exactly what you'll pay whether you have 3 agents or 30.
Do unused AI resolves roll over?
No. Plan allotments reset monthly. If you regularly go over, annual contracts get volume pricing.
Can I change plans anytime?
Yes. Upgrades are prorated immediately. Downgrades apply at the next renewal.
Annual vs monthly billing?
Annual saves roughly 17% on Starter and Pro. Enterprise is annual-only.
Ready to launch?
Start free or trial Pro for 14 days. No card required. Move to Enterprise when compliance and volume demand it.