Per seat, with bundled AI resolves. Overage rate is the same across plans—no per-ticket tax for human-handled work.
Small teams getting serious about support. Shared inbox, one AI agent, two channels.
Billed annually · $29 monthly
Included
The full workbench. Unlimited channels, AI agents you train, SLA policies, workflow automation.
Billed annually · $69 monthly · 3,000 AI resolves / mo included
Everything in Starter, plus
For orgs with compliance needs, custom SLAs, and support volume that won't sit inside a price page.
Annual contract · volume-based AI resolves
Everything in Team, plus
| Capability | Starter | Team | Enterprise |
|---|---|---|---|
| Inbox & workflow | |||
| Agent seats | Up to 5 | Unlimited | Unlimited |
| Channels | 2 | Unlimited | Unlimited |
| Macros & canned responses | Yes | Yes | Yes |
| SLA policies | No | Yes | Yes · custom |
| Routing rules & triggers | Basic | Advanced | Advanced |
| AI & automation | |||
| AI agents | 1 | Unlimited | Unlimited |
| AI resolves / month | 500 | 3,000 | Volume-based |
| Overage rate | $0.18 / resolve | $0.12 / resolve | Custom |
| Train on your knowledge base | Yes | Yes | Yes |
| Custom tools & function calls | No | Yes | Yes |
| Bring-your-own-model | No | No | Yes |
| Security & support | |||
| SOC 2 Type II | Yes | Yes | Yes |
| SSO (SAML, OIDC) | No | Add-on | Yes |
| SCIM provisioning | No | No | Yes |
| HIPAA BAA | No | No | Yes |
| Response time | Community | 8h · email | 1h · 24/7 phone + Slack |
| Uptime SLA | 99.9% | 99.95% | 99.99% with credits |
Top up if you go over plan. No throttling, billed monthly in arrears.
$0.12 / resolve
SAML and OIDC. Included on Enterprise — not a tax on security on other plans.
$4 / agent / mo
Inbound calls, call recording, AI transcripts. US and EU numbers included.
$18 / agent / mo
Our team builds the connector to your internal system. Scoped fixed-fee.
from $4,500
A ticket closed by an AI agent without a human touching it. Handoffs and escalations do not count.
No. Plan allotments reset monthly. If you regularly go over, annual contracts get volume pricing.
Yes. Upgrades are prorated immediately. Downgrades apply at the next renewal.
We offer a 14-day Team trial with full features and no card. There is no permanent free tier.
Annual saves roughly 17% on Starter and Team. Enterprise is annual-only.
Start with Team for 14 days. No card required. Move to Enterprise when compliance and volume demand it.