Keep the next step visible
Answer the question the knowledge supports, then route any request that needs a person.
- The agent uses the sources and tools you enable.
- A teammate handles work outside the configured automation.
Make administrative follow-up easier to find.
Use your approved administrative information to answer service questions and route requests to the appropriate team.
What you can configure today
WhatsApp and authenticated API chat, with your knowledge, permitted tools and team.
Answer from your knowledge
Add location, opening-hours, preparation and administrative service information approved by your organization.
- Add documents or URLs
- Link the knowledge base to an agent
- Set instructions for the questions it should handle
Track requests and handoffs
Record administrative questions and appointment requests for staff follow-up.
- Define ticket fields and status
- Assign work to your team
- Keep the conversation available for follow-up
Connect context you control
Configure HTTPS customer-data endpoints or approved MCP tools when your process needs external information. Agent access, customer identity and permissions still apply.
Confirm the workflow scope
This example covers administrative support. It does not claim clinical decision-making, health-record integration, confirmed scheduling or a compliance certification.
From question to follow-up
A sample conversation, not a customer testimonial or a measured outcome. Your knowledge and configuration determine the actual response.
Match the product to your process.
Discuss your current requirements with our team. Additional channels and native business-system connectors are planned separately, with no release dates promised.