Provider connections
The product has adapters for Meta WhatsApp, MTalkz and Baileys. Availability depends on the provider connection and deployment configuration.
WhatsApp
Bring WhatsApp conversations into your workspace.
Connect a supported WhatsApp provider, route messages to agents and keep human follow-up in the same project.
Current WhatsApp capabilities
Conversations and context
Receive messages, retain conversation history and route work to a configured agent. WhatsApp identities remain distinct from authenticated API chat identities.
Knowledge and permitted actions
Agents can answer with linked knowledge and use tools allowed by the customer’s identity, project scope and permissions.
Human handoff
A teammate can review the conversation and handle a handoff. Tickets track follow-up work beyond the immediate exchange.
Prepare your connection
Configure the provider
Add the provider details and credentials required by your WhatsApp setup. Provider rules and capabilities still apply.
Choose routing and tools
Link the intended agent or workflow, add relevant knowledge and verify the permissions needed for its tools. External business-system actions require a configured connection and appropriate permissions.
Compare current capabilities with your requirements. Planned channels and integrations are listed separately on the roadmap.